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Salesforce Health Cloud Accredited Professional AP-211 Exam

Last Update Jan 1, 2026
Total Questions : 108 With Methodical Explanation

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Last Update Jan 1, 2026
Total Questions : 108

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Salesforce Health Cloud Accredited Professional AP-211 Exam Questions and Answers

Questions 1

Bloomington Caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Management would like their agents to view all the claims of patients in Salesforce on demand when they open the patient's record.

What should a consultant recommend as the appropriate integration pattern to achieve this?

Options:

A.

Add a nightly job to fetch all the claims from the external system and store them in Salesforce.

B.

Make a callout on demand to the external system and store the claims data against the patient record.

C.

Configure the claims system as an external data source and leverage external objects with the claims data.

D.

Use an Enterprise Service Bus (ESB) to load all the claims data from the external system into Salesforce.

Questions 2

A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.

Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?

Choose 3 answers

Options:

A.

Intelligent Form Reader

B.

Experience Cloud for Health Cloud

C.

Intelligent Appointment Management

D.

Assessments and Recommendations

E.

Provider Search

Questions 3

A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care.

Which capability should a consultant recommend for this use case?

Options:

A.

Intelligent Appointment Management

B.

Telehealth

C.

Integrated Care Management

D.

virtual Care

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