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Health-Cloud-Accredited-Professional Salesforce Health Cloud Accredited Professional Exam (SP25) Questions and Answers

Questions 4

A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:

• A list of all payer organizations

• The plans offered by a given payer

• The standard benefits available under a plan

• Which plan a given patient is enrolled in and their specific insurance details

Which set of objects should a consultant implement to meet these requirements?

Options:

A.

Account, Purchaser Plan, Member Benefit, Insurance Plan

B.

Purchaser, Insurance Plan, Insurance Benefit, Plan Detail

C.

Payer, Plan Offering, Coverage Benefit, Member Plan

D.

Account, Purchaser Plan, Plan Benefit, Member Plan

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Questions 5

An agent at a MedTech company requires a UI component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase.

Which three OmmStudio capabilities are required to solve this use case?

Choose 3 answers

Options:

A.

Integration Procedures

B.

FlexCards

C.

OmniScript

D.

DataRaptors

E.

Document Generation

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Questions 6

45 of 60. A payer is looking for a solution to recruit, credential, and onboard providers into its network.

Which Health Cloud add-on should help the payer address these requirements?

Options:

A.

Provider Relationship Management

B.

Contact Center for Payers

C.

Provider Network Management

D.

Utilization Management

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Questions 7

A MedTech company needs to manage its run rare business to ensure contract compliance for its customers. Which two features of Health Cloud should a consultant recommend the company use?

Choose 2 answers

Options:

A.

MedTech Accelerator

B.

Advanced Account Forecasting

C.

Sales Agreements

D.

Remote Device Monitoring

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Questions 8

A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.

When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?

Choose 2 answers

Options:

A.

Designing Next Best Action and Recommendations for the care management team

B.

Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions

C.

Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review

D.

Considering the number of Intake agents who will be using Health Cloud

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Questions 9

Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.

Which two permission set licenses should the consultant assign to the users to give them access to Health Cloud?

Choose 2 answers

Options:

A.

Heath Cloud permission set license

B.

Health Cloud Standard permission set license

C.

Health Cloud Foundation permission set license

D.

Health Cloud Platform permission set license

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Questions 10

A clinic is looking to manage Its associated physicians within Health Cloud.

Which two objects support Salesforce's recommended approach to model the doctors In the clinic's Health Cloud org?

Choose 2 answers

Options:

A.

Healthcare Practitioner

B.

Contact

C.

Person Account

D.

Healthcare Provider

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Questions 11

Bloomington Caregivers has created and tested its first care plan template In a sandbox, which Includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.

Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?

Choose 2 answers

Options:

A.

Activate the new care Plan template.

B.

Confirm User access to Care Plan objects.

C.

Conduct end-user training on the use of the care plan template.

D.

Activate the problems, goals, and tasks associated with the template.

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Questions 12

A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care.

Which capability should a consultant recommend for this use case?

Options:

A.

Intelligent Appointment Management

B.

Telehealth

C.

Virtual Care

D.

Integrated Care Management

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Questions 13

A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking.

What are some key considerations and recommended practices for supporting compliance in Salesforce?

Options:

A.

Use the Salesforce Security Health Check to Identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.

B.

Enable Field Audit Trail, implement encryption for sensitive data, and configure two-factor authentication for all users.

C.

Enable Salesforce Shield to monitor data access and usage, configure Data Classification for sensitive data, and use Event Monitoring to track user activity.

D.

Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted networks.

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Questions 14

A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts, However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org.

What should a consultant recommend to the Salesforce administrator to expedite implementation?

Options:

A.

Install the Health Cloud Care Request Extensions package.

B.

Install the Health Cloud Claims unmanaged package.

C.

Build custom page layouts and record types to support the requirement.

D.

Install an AppExchange prior authorization package.

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Questions 15

What are three requirements for implementing patients or members in Health Cloud?

Choose 3 answers

Options:

A.

Ensure the Parent Contact object is blank.

B.

Ensure the Parent Account field is blank.

C.

Ensure the Account is the Parent to Household Accounts.

D.

Ensure the Person Account object is used.

E.

Ensure 1-to-1 Account to Contact relationship.

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Questions 16

Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

Options:

A.

Identity Verification Flow Templates

B.

Reusable Verification FlexCards

C.

Customer Identity OmniScript Templates

D.

Verify Customer Identity Process Flow

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Questions 17

While setting up Advanced Therapy Management, a consultant wants to have d to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer's process.

What should the clone to customize for the customer, while leveraging out-of-the-box Health Cloud functionality?

Options:

A.

Apex Class

B.

Flow

C.

Omniscript

D.

Flexcard

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Questions 18

An administrator is configuring security for a patient list.

Which three considerations should the administrator take into account to ensure proper access to the list? Choose 3 answers

Options:

A.

Administrators can restrict access using HCPatientListSecurity custom setting.

B.

Administrators can create restriction rules to offset a private organization-wide default setting.

C.

When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list.

D.

Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.

E.

Users with profile or permission sets that restrict access to an object cannot create a list using that object.

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Questions 19

While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

What should be the first step in troubleshooting this issue?

Options:

A.

Ensure the component has been activated.

B.

Check the Enhanced Patient permission set assignment.

C.

Check the Health Cloud Data permission set assignment.

D.

Ensure the user has the right object permissions.

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Questions 20

When implementing Provider Search functionality, which two changes allow an external user to access search results?

Choose 2 answers

Options:

A.

Use Experience Builder to add the Provider Search component to a page on the site.

B.

Create a sharing rule on the Care Provider Searchable Field object to share with external users.

C.

Give the site user profile Read access to the Care Provider Searchable Field object.

D.

Give the site user profile Read access to the Data Pipeline object.

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Questions 21

Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation. Which preference should Bloomington Caregivers' administrator ensure is enabled?

Options:

A.

FHIR-Aligned Data Model org preference

B.

Clinical R4 Model org preference

C.

FHIR-Aligned EHR Data Model org preference

D.

Clinical Data Model org preference

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Questions 22

A MedTech company is implementing Health Cloud to better plan and track surgical case visits, manage device inventory, and run cycle counts.

Which data model should a consultant recommend the company use?

Options:

A.

Intelligent Sales

B.

Inventory Management

C.

Life Sciences

D.

Provider Engagement

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Questions 23

A new user story requires an OmniScript to update an existing field on a custom SObject.

Which two components should a consultant use to satisfy the requirement?

Choose 2 answers

Options:

A.

API Actions

B.

SOQL Query

C.

DataRaPtors

D.

Integration Procedures

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Questions 24

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.

Which group of people should a consultant work with to identify pain points and define project requirements?

Options:

A.

(Persona) Care coordinator

(Stakeholder) Salesforce administrator (Stakeholder) Tableau developer

B.

(Persona) Contact Center agent

(Stakeholder) Salesforce administrator (Stakeholder) Integration architect

C.

(Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer

D.

(Persona) General physician

(Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator

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Questions 25

A customer wants to view a patient's health conditions and clinical encounters as a sequence of events happening over time on the patient's Person Account page.

What should a consultant do to achieve this using the Enhanced Timeline functionality?

Options:

A.

Create a new Timeline record within Setup.

B.

Clone the HCTimeline FlexCard for customization.

C.

Create a new Timeline View Configuration record.

D.

Add a record to the HealthCloudTimelineConfig custom setting.

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Questions 26

Which industry data standard should a consultant consider when designing interoperability with electronic health record (EHR) sources with Health Cloud?

Options:

A.

Clinical Data Acquisition

B.

Personal Health Record (PHR)

C.

HL7 v1 Messaging

D.

FHIR R4

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Questions 27

Bloomington Caregivers uses Health Cloud and has an Integration setup with an external payer system.

Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for care services?

Choose 3 answers

Options:

A.

Prior Authorization

B.

Admission, Discharge, and Transfer (ADT)

C.

Referral Request

D.

Care Services

E.

Benefit Verification

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Exam Name: Salesforce Health Cloud Accredited Professional Exam (SP25)
Last Update: Jul 17, 2025
Questions: 93
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