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220-1102 CompTIA A+ Certification Core 2 Exam Questions and Answers

Questions 4

A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Options:

A.

Default gateway

B.

Host address

C.

Name server

D.

Subnet mask

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Questions 5

A large organization is researching proprietary software with vendor support for a multiuser environment. Which of the following EULA types should be selected?

Options:

A.

Corporate

B.

Perpetual

C.

Open-source

D.

Personal

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Questions 6

A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

Options:

A.

Place the customer on hold until the customer calms down.

B.

Disconnect the call to avoid a confrontation.

C.

Wait until the customer is done speaking and offer assistance.

D.

Escalate the issue to a supervisor.

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Questions 7

A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?

Options:

A.

msinfo32.exe

B.

dxdiag.exe

C.

msconfig.exe

D.

regedit.exe

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Questions 8

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.

Which of the following security measures should the user take to ensure security and privacy?

Options:

A.

Only accept calls from known people.

B.

Disregard any suspicious emails.

C.

Update the antivirus software.

D.

Enable two-factor authentication.

E.

Install a malware scanner.

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Questions 9

Which of the following protocols supports fast roaming between networks?

Options:

A.

WEP

B.

WPA

C.

WPA2

D.

LEAP

E.

PEAP

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Questions 10

A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

Options:

A.

EFS

B.

GPT

C.

MBR

D.

FAT32

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Questions 11

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Options:

A.

Run an antivirus and enable encryption.

B.

Restore the defaults and reimage the corporate OS.

C.

Back up the files and do a system restore.

D.

Undo the jailbreak and enable an antivirus.

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Questions 12

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

SQL

C.

PHP

D.

PowerShell

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Questions 13

A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.

Which of the following should a technician do to remediate the issue?

Options:

A.

Roll back the updates.

B.

Increase the page file.

C.

Update the drivers.

D.

Rebuild the profile.

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Questions 14

Which of the following is the MOST basic version of Windows that includes BitLocker?

Options:

A.

Home

B.

pro

C.

Enterprise

D.

Pro for Workstations

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Questions 15

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

Options:

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

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Questions 16

A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

Options:

A.

The SNTP server is offline.

B.

A user changed the time zone on a local machine.

C.

The Group Policy setting has disrupted domain authentication on the system,

D.

The workstations and the authentication server have a system clock difference.

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Questions 17

A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

Options:

A.

NTFS

B.

APFS

C.

ext4

D.

exFAT

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Questions 18

A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

Options:

A.

End user training

B.

Progress notes

C.

Knowledge base

D.

Acceptable use policy document

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Questions 19

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Options:

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

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Questions 20

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

Options:

A.

Require the user to change the password at the next log-in.

B.

Disallow tie user from changing the password.

C.

Disable the account

D.

Choose a password that never expires.

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Questions 21

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the

users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

Options:

A.

acceptable use policy.

B.

regulatory compliance requirements.

C.

non-disclosure agreement

D.

incident response procedures

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Questions 22

A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

Options:

A.

The computer's CMOS battery failed.

B.

The computer's NIC is faulty.

C.

The PXE boot option has not been enabled

D.

The Ethernet cable the technician is using to connect the desktop to the network is faulty.

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Questions 23

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Options:

A.

Home

B.

Pro for Workstations

C.

Enterprise

D.

Pro

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Questions 24

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

Options:

A.

The smartphone's line was not provisioned with a data plan

B.

The smartphone's SIM card has failed

C.

The smartphone's Bluetooth radio is disabled.

D.

The smartphone has too many applications open

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Questions 25

A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

Options:

A.

MSRA

B.

VNC

C.

VPN

D.

SSH

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Questions 26

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

Options:

A.

.deb

B.

.vbs

C.

.exe

D.

.app

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Questions 27

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Options:

A.

Changing channels

B.

Modifying the wireless security

C.

Disabling the SSIO broadcast

D.

Changing the access point name

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Questions 28

Which of the following is the MOST important environmental concern inside a data center?

Options:

A.

Battery disposal

B.

Electrostatic discharge mats

C.

Toner disposal

D.

Humidity levels

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Questions 29

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Options:

A.

Services

B.

Processes

C.

Performance

D.

Startup

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Questions 30

A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

Options:

A.

Power user account

B.

Standard account

C.

Guest account

D.

Administrator account

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Questions 31

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

Options:

A.

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

B.

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C.

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

D.

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

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Questions 32

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

Options:

A.

Scan the computer with the company-provided antivirus software

B.

Install a new hard drive and clone the user's drive to it

C.

Deploy an ad-blocking extension to the browser.

D.

Uninstall the company-provided antivirus software

E.

Click the link in the messages to pay for virus removal

F.

Perform a reset on the user's web browser

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Questions 33

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

Options:

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

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Questions 34

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

Options:

A.

Shut down the infected computer and swap it with another computer

B.

Investigate what the interface is and what triggered it to pop up

C.

Proceed with initiating a full scan and removal of the viruses using the presented interface

D.

Call the phone number displayed in the interface of the antivirus removal tool

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Questions 35

A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

Options:

A.

resmon exe

B.

msconfig.extf

C.

dfrgui exe

D.

msmfo32.exe

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Questions 36

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Options:

A.

MDM

B.

EULA

C.

IRP

D.

AUP

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Questions 37

A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

Options:

A.

Lock all devices in a closet.

B.

Ensure all devices are from the same manufacturer.

C.

Change the default administrative password.

D.

Install the latest operating system and patches

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Questions 38

A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

Options:

A.

Brute force

B.

Zero day

C.

Denial of service

D.

On-path

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Questions 39

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

Options:

A.

Encryption

B.

Wi-Fi channel

C.

Default passwords

D.

Service set identifier

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Questions 40

Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

Options:

A.

Network and Sharing Center

B.

Programs and Features

C.

Default Apps

D.

Add or Remove Programs

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Questions 41

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

Options:

A.

Pretexting

B.

Spoofing

C.

Vishing

D.

Scareware

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Questions 42

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

Options:

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

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Questions 43

A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?

Options:

A.

Consoltf

B.

Disk Utility

C.

Time Machine

D.

FileVault

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Questions 44

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Options:

A.

Removed all jewelry

B.

Completed an inventory of tools before use

C.

Practiced electrical fire safety

D.

Connected a proper ESD strap

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Questions 45

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Options:

A.

Install alternate open-source software in place of the applications with issues

B.

Run both CPU and memory tests to ensure that all hardware functionality is normal

C.

Check for any installed patches and roll them back one at a time until the issue is resolved

D.

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

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Questions 46

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

Options:

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

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Questions 47

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

Options:

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

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Questions 48

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Options:

A.

Scope of change

B.

Risk level

C.

Rollback plan

D.

End user acceptance

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Questions 49

Which of the following Linux commands would be used to install an application?

Options:

A.

yum

B.

grep

C.

Is

D.

sudo

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Questions 50

Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

Options:

A.

FreeBSD

B.

Chrome OS

C.

macOS

D.

Windows

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Questions 51

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

Options:

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

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Questions 52

A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Questions 53

A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

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Questions 54

A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?

Options:

A.

Degaussing

B.

Shredding

C.

Erasing

D.

Drilling

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Questions 55

A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?

Options:

A.

Disable System Restore.

B.

Remediate the system.

C.

Educate the system user.

D.

Quarantine the system.

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Questions 56

A user's workstation was infected with a newly discovered virus that the AV system detected. After a full virus scan and a workstation reboot, the virus is still present in the OS. Which of the following actions should the user take to remove the virus?

Options:

A.

Enable the system firewall.

B.

Use bootable antivirus media to scan the system.

C.

Download software designed to specifically target the virus.

D.

Run the operating system update process.

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Questions 57

Which of the following is the weakest wireless security protocol?

Options:

A.

WEP

B.

WPA2

C.

TKIP

D.

AES

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Questions 58

A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?

Options:

A.

Thegraphics card driver needs to beupdated

B.

Theapplication installer is 64-bit.

C.

Theinstallation requires administrative rights.

D.

Thedisk space is inadequate.

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Questions 59

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

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Questions 60

A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic. Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?

Options:

A.

Replacing non-mobile users' laptops with wired desktop systems

B.

Increasing the wireless network adapter metric

C.

Adding wireless repeaters throughout the building

D.

Upgrading the current mesh network to support the 802.11 n specification

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Questions 61

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

Options:

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

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Questions 62

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

Options:

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

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Questions 63

Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

Options:

A.

Professional

B.

Home

C.

Enterprise

D.

Embedded

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Questions 64

A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

Options:

A.

Cross-site scripting

B.

SQL injection

C.

Brute-force attack

D.

DDoS attack

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Questions 65

A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?

Options:

A.

Multifactor authentication

B.

Encryption

C.

Increased password complexity

D.

Secure password vault

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Questions 66

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

Options:

A.

Enable System Restore.

B.

Roll back the device drivers.

C.

Reinstall the OS.

D.

Update the BIOS.

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Questions 67

A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations. Which of the following should a technician do to fix the issues? (Select two).

Options:

A.

Ensure that the Windows Update Utility is the latest version.

B.

Refresh local WSUS settings on the computer.

C.

Delete the Windows Update cache.

D.

Run the System check to verify system files.

E.

Reimage the operating system while retaining user files.

F.

Reset WMI and re-register system .dlls.

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Questions 68

A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:

"This site cannot be reached."

A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?

Options:

A.

HTTPS

B.

VLAN

C.

DNS

D.

SMTP

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Questions 69

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

Options:

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

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Questions 70

Which of the following commands lists running processes in Linux?

Options:

A.

top

B.

apt-get

C.

Is

D.

cat

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Questions 71

A user clicked a link in an email, and now the cursor is moving around on its own. A technician notices that File Explorer is open and data is being copied from the local drive to an unknown cloud storage location. Which of the following should the technician do first?

Options:

A.

Investigate the reported symptoms.

B.

Run anti-malware software.

C.

Educate the user about dangerous links.

D.

Quarantine the workstation.

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Questions 72

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

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Questions 73

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

Options:

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

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Questions 74

Which of the following operating systems were designed for smartphones? (Select two).

Options:

A.

Ubuntu

B.

CentOS

C.

macOS

D.

Chrome OS

E.

iOS

F.

Android

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Questions 75

A technician is following the ticketing system’s best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

Options:

A.

Ask the user for clarification.

B.

Keep the user updated on the progress.

C.

Document the root cause.

D.

Follow the system’s escalation process.

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Questions 76

A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

Options:

A.

NAT

BWPA3

B.

802.1X

C.

Static IP

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Questions 77

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

Options:

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

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Questions 78

An administrator received a new shipment of mobile devices. Per company policy, all enterprise-issued devices must have two authentication methods, and the organization has already enforced the use of PIN codes as one method. Which of the following device features should the administrator enable?

Options:

A.

Smart card

B.

Biometrics

C.

Hard token

D.

One-time password

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Questions 79

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

Options:

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

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Questions 80

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

Options:

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

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Questions 81

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

Options:

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

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Questions 82

A user's company phone has several pending software updates. A technician completes the following steps:

•Rebooted the phone

•Connected to Wi-Fi

•Disabled metered data

Which of the following should the technician do next?

Options:

A.

Restore the factory settings.

B.

Clean the browser history.

C.

Uninstall and reinstall the applications.

D.

Clear the cache.

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Questions 83

A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows Defender but does not find an infection. Which of the following actions should the technician take next? (Select two).

Options:

A.

Examine the event logs.

B.

Connect to the network.

C.

Document the findings.

D.

Update the definitions.

E.

Reimage the computer.

F.

Enable the firewall.

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Questions 84

A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?

Options:

A.

c: \minutes

B.

dir

C.

rmdir

D.

md

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Questions 85

Which of the following file extensions should a technician use for a PowerShell script?

Options:

A.

.ps1

B.

.py

C.

.sh

D.

.bat

E.

.cmd

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Questions 86

Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises. Which of the following remote connection services should the IT team

implement?

Options:

A.

SSH

B.

VNC

C.

VPN

D.

RDP

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Questions 87

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

Options:

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

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Questions 88

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

Options:

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

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Questions 89

Which of the following command-line tools will delete a directory?

Options:

A.

md

B.

del

C.

dir

D.

rd

E.

cd

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Questions 90

Employees at comptia.org are reporting getting an usual amount of emails from a coworker. A technician discovers the emails were sent from the following address:

john@cOmptia.org

Which of the following social engineering attacks is this an example of?

Options:

A.

Whaling

B.

Insider threat

C.

Phishing

D.

Vishing

E.

Evil twin

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Questions 91

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

Options:

A.

Perform a safe mode boot.

B.

Run the System Restore wizard.

C.

Start the computer in the last known-good configuration.

D.

Reset the BIOS settinqs.

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Questions 92

Which of the following features can be used to ensure a user can access multiple versions of files?

Options:

A.

Multiple desktops

B.

Remote Disc

C.

Time Machine

D.

FileVault

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Questions 93

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

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Questions 94

Which of the following physical security controls can prevent laptops from being stolen?

Options:

A.

Encryption

B.

LoJack

C.

Multifactor authentication

D.

Equipment lock

E.

Bollards

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Questions 95

Which of the following operating systems is considered closed source?

Options:

A.

Ubuntu

B.

Android

C.

CentOS

D.

OSX

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Questions 96

A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?

Options:

A.

Printing Preferences/Advanced tab

B.

Printer Properties/Sharing tab

C.

Printer Properties/Security tab

D.

Printer Properties/Ports tab

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Questions 97

An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?

Options:

A.

Spyware is redirecting browser searches.

B.

A cryptominer is verifying transactions.

C.

Files were damaged from a cleaned virus infection.

D.

A keylogger is capturing user passwords.

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Questions 98

Which of the following threats will the use of a privacy screen on a computer help prevent?

Options:

A.

Impersonation

B.

Shoulder surfing

C.

Whaling

D.

Tailgating

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Questions 99

A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?

Options:

A.

Cryptominers

B.

Rootkit

C.

Spear phishing

D.

Keylogger

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Questions 100

A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?

Options:

A.

Biometrics

B.

Full disk encryption

C.

Enforced strong system password

D.

Two-factor authentication

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Questions 101

A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

Options:

A.

Implementing data-at-rest encryption

B.

Disabling AutoRun

C.

Restricting user permissions

D.

Restricting log-in times

E.

Enabling a screen lock

F.

Disabling local administrator accounts

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Questions 102

A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?

Options:

A.

Disk Cleanup

B.

Resource Monitor

C.

Disk Defragment

D.

Disk Management

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Questions 103

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

Options:

A.

Screen resolution

B.

Screen zoom

C.

Screen timeout

D.

Screen brightness

E.

Screen damage

F.

Screen motion smoothness

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Questions 104

Which of the following best describes when to use the YUM command in Linux?

Options:

A.

To add functionality

B.

To change folder permissions

C.

To show documentation

D.

To list file contents

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Questions 105

A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?

Options:

A.

certmgr.msc

B.

msconfig.exe

C.

lusrmgr.msc

D.

perfmon.msc

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Questions 106

A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?

Options:

A.

Document the date and time of change

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document the findings of the sandbox test,

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Questions 107

A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?

Options:

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Secondary account and recovery code

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Questions 108

A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?

Options:

A.

System Configuration

B.

Task Manager

C.

Performance Monitor

D.

Group Policy Editor

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Questions 109

A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

Options:

A.

Manually clearing browsing data

B.

Private-browsing mode

C.

Browser data synchronization

D.

Password manager

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Questions 110

Which of the following is an advantage of using WPA2 instead of WPA3?

Options:

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

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Questions 111

A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

Options:

A.

Restart the mobile device.

B.

Turn on airplane mode.

C.

Check that the accessory is ready to pair.

D.

Clear all devices from the phone's Bluetooth settings.

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Questions 112

A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the most efficient way for the technician to complete this task?

Options:

A.

Access control

B.

Authentication application

C.

Group Policy

D.

Folder redirection

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Questions 113

During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

Options:

A.

Personal use license

B.

Corporate use license

C.

Open-source license

D.

Non-expiring license

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Questions 114

Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

Options:

A.

FIP

B.

MSRA

C.

RDP

D.

VPN

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Questions 115

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

Options:

A.

Security and Maintenance

B.

Network and Sharing Center

C.

Windows Defender Firewall

D.

Internet Options

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Questions 116

A PC is taking a long time to boot Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).

Options:

A.

Installing additional RAM

B.

Removing the applications from startup

C.

Installing a faster SSD

D.

Running the Disk Cleanup utility

E.

Defragmenting the hard drive

F.

Ending the processes in the Task Manager

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Questions 117

Which of the following filesystem types does macOS use?

Options:

A.

ext4

B.

exFAT

C.

NTFS

D.

APFS

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Questions 118

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Options:

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

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Questions 119

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

Options:

A.

AAA

B.

SSH

C.

RDP

D.

VPN

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Questions 120

Which of the following macOS features can help a user close an application that has stopped responding?

Options:

A.

Finder

B.

Mission Control

C.

System Preferences

D.

Force Quit

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Questions 121

A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?

Options:

A.

Run an AV scan.

B.

Reinstall the operating system

C.

Install a software firewall.

D.

Perform a system restore.

E.

Comply with the on-screen instructions.

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Questions 122

A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?

Options:

A.

Install the software in safe mode.

B.

Attach the external hardware token.

C.

Install OS updates.

D.

Restart the workstation after installation.

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Questions 123

A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?

Options:

A.

Screened subnet

B.

Firewall

C.

Anti-phishing training

D.

Antivirus

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Questions 124

A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?

Options:

A.

Escalating the issue to Tier 2

B.

Verifying warranty status with the vendor

C.

Replacing the motherboard

D.

Purchasing another PC

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Questions 125

A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?

Options:

A.

Full

B.

Differential

C.

Synthetic

D.

Incremental

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Questions 126

A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on

multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

Options:

A.

Use the application only on the home laptop because it contains the initial license.

B.

Use the application at home and contact the vendor regarding a corporate license.

C.

Use the application on any computer since the user has a license.

D.

Use the application only on corporate computers.

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Questions 127

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Options:

A.

A bad antivirus signature update was installed.

B.

A router was misconfigured and was blocking traffic.

C.

An upstream internet service provider was flapping.

D.

The time or date was not in sync with the website.

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Questions 128

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

Options:

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

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Questions 129

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a

ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods

would BEST meet the requirements?

Options:

A.

A daily, incremental backup that is saved to the corporate file server

B.

An additional, secondary hard drive in a mirrored RAID configuration

C.

A full backup of the data that is stored of site in cold storage

D.

Weekly, differential backups that are stored in a cloud-hosting provider

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Questions 130

A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

Options:

A.

Turn off airplane mode while at the register.

B.

Verify that NFC is enabled.

C.

Connect to the store's Wi-Fi network.

D.

Enable Bluetooth on the phone.

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Questions 131

A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

Options:

A.

UEFI password

B.

Secure boot

C.

Account lockout

D.

Restricted user permissions

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Questions 132

A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

Options:

A.

Full

B.

Mirror

C.

Incremental

D.

Differential

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Questions 133

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

Options:

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

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Questions 134

An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?

Options:

A.

Perform a risk analysis.

B.

Implement the deployment.

C.

Verify end user acceptance

D.

Document the lessons learned.

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Questions 135

A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?

Options:

A.

Zero day

B.

SOL injection

C.

Cross-site scripting

D.

Distributed denial of service

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Questions 136

A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

Options:

A.

The UEFI settings need to be changed.

B.

The RAM has compatibility issues with Windows 10.

C.

Some of the RAM is defective.

D.

The newly installed OS is x86.

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Questions 137

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

Options:

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

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Questions 138

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities IS the BEST choice for accessing the necessary configuration to complete this goal?

Options:

A.

Security and Maintenance

B.

Network and Sharing Center

C.

Windows Defender Firewall

D.

Internet Options

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Questions 139

A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

Options:

A.

Disable unused ports.

B.

Remove the guest network

C.

Add a password to the guest network

D.

Change the network channel.

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Questions 140

A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

Options:

A.

Privacy

B.

Accounts

C.

Personalization

D.

Shared resources

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Questions 141

Which of the following is MOST likely contained in an EULA?

Options:

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

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Questions 142

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Options:

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

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Questions 143

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Options:

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

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Questions 144

When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

Options:

A.

Connect to the company's Wi-Fi network.

B.

Change the settings on the phone to connect to a different cellular tower.

C.

Install a cellular repeater at the office for this user.

D.

Update all applications on the phone.

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Questions 145

A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday. Which of the following types of attacks does this describe?

Options:

A.

Phishing

B.

Dumpster diving

C.

Tailgating

D.

Evil twin

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Questions 146

A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

Options:

A.

Investigate the firewall logs.

B.

Isolate the machine from the network.

C.

Inspect the Windows Event Viewer.

D.

Take a physical inventory of the device.

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Questions 147

A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?

Options:

A.

msconfig

B.

chkdsk

C.

sfc

D.

diskpart

E.

mstsc

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Questions 148

Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?

Options:

A.

.exe

B.

.dmg

C.

. app

D.

. rpm

E.

.pkg

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Questions 149

Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

Options:

A.

.bat

B.

.dll

C.

.ps1

D.

.txt

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Questions 150

Which of the following operating systems is most commonly used in embedded systems?

Options:

A.

Chrome OS

B.

macOS

C.

Windows

D.

Linux

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Questions 151

An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

Options:

A.

Standard operating procedure

B.

Acceptable use policy

C.

Security protocols

D.

Data flow diagram

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Questions 152

Which of the following involves sending arbitrary characters in a web page request?

Options:

A.

SMS

B.

SSL

C.

XSS

D.

VPN

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Questions 153

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Options:

A.

Run an antivirus and enable encryption.

B.

Restore the defaults and reimage the corporate OS.

C.

Back up the files and do a system restore.

D.

Undo the jailbreak and enable an antivirus.

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Questions 154

A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

Options:

A.

To determine which party had the machine and when.

B.

To remotely wipe sensitive data from the machine.

C.

To gather the information needed to replace the machine.

D.

To alert the owner that the password needs to be changed.

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Questions 155

A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?

Options:

A.

Programs and Features

B.

Network and Sharing Center

C.

User Accounts

D.

Device Manager

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Questions 156

A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Select two).

Options:

A.

USB

B.

PXE

C.

Optical media

D.

Partition

E.

Boot record

F.

SMB

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Questions 157

The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

Options:

A.

Reinstall the application on the smartphone.

B.

Update the smartphone's OS.

C.

Reset the smartphone to factory settings.

D.

Reboot the smartphone.

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Questions 158

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Options:

A.

Ask the user for the model number of the hardware.

B.

Offer a temporary replacement device to the user.

C.

Submit the issue to the manufacturer.

D.

Remotely install updates to the device driver.

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Questions 159

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Options:

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

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Questions 160

A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

Options:

A.

Full

B.

Incremental

C.

Differential

D.

Synthetic

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Questions 161

A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?

Options:

A.

copy

B.

xcopy

C.

robocopy

D.

Copy-Item

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Questions 162

Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).

Options:

A.

Licensing agreements

B.

Chain of custody

C.

Incident management documentation

D.

Data integrity

E.

Material safety data sheet

F.

Retention requirements

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Questions 163

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

Options:

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

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Questions 164

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

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Questions 165

Which of the following macOS features provides the user with a high-level view of all open windows?

Options:

A.

Mission Control

B.

Finder

C.

Multiple Desktops

D.

Spotlight

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Questions 166

A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?

Options:

A.

Keylogger

B.

Cryptominers

C.

Virus

D.

Malware

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Questions 167

A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

Options:

A.

System

B.

Network and Sharing Center

C.

User Accounts

D.

Security and Maintenance

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Questions 168

Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Options:

A.

apt-get

B.

CIFS

C.

Samba

D.

greP

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Questions 169

A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

Options:

A.

Disable the SSID broadcast.

B.

Disable encryption settings.

C.

Disable DHCP reservations.

D.

Disable logging.

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Questions 170

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Options:

A.

Convert the PC from a DHCP assignment to a static IP address.

B.

Run a speed test to ensure the advertised speeds are met.

C.

Test all network sharing and printing functionality the customer uses.

D.

Change the default passwords on new network devices.

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Questions 171

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

Options:

A.

Document the date and time of change.

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document findings of the sandbox test.

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Questions 172

Which of the following should be used to secure a device from known exploits?

Options:

A.

Encryption

B.

Remote wipe

C.

Operating system updates

D.

Cross-site scripting

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Questions 173

A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Select TWO).

Options:

A.

Standard formatting

B.

Drilling

C.

Erasing

D.

Recycling

E.

Incinerating

F.

Low-level formatting

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Questions 174

Which of the following only has a web browser interface?

Options:

A.

Linux

B.

Microsoft Windows

C.

iOS

D.

Chromium

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Questions 175

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

Options:

A.

Remove the HDD and then send the computer for repair.

B.

Check corporate polices for guidance.

C.

Delete the sensitive information before the computer leaves the building.

D.

Get authorization from the manager.

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Questions 176

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

Options:

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

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Questions 177

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Options:

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

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Questions 178

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

Options:

A.

User account status

B.

Mobile OS version

C.

Data plan coverage

D.

Network traffic outages

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Questions 179

A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

Options:

A.

Password-protected Wi-Fi

B.

Port forwarding

C.

Virtual private network

D.

Perimeter network

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Questions 180

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Options:

A.

Delete the application's cache.

B.

Check for application updates.

C.

Roll back the OS update.

D.

Uninstall and reinstall the application.

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Questions 181

A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?

Options:

A.

A system patch disabled the antivirus protection and host firewall.

B.

The system updates did not include the latest anti-malware definitions.

C.

The system restore process was compromised by the malware.

D.

The malware was installed before the system restore point was created.

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Questions 182

Which of the following editions of Windows 10 requires reactivation every 180 days?

Options:

A.

Enterprise

B.

Pro for Workstation

C.

Home

D.

Pro

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Questions 183

Which of the following often uses an SMS or third-party application as a secondary method to access a system?

Options:

A.

MFA

B.

WPA2

C.

AES

D.

RADIUS

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Questions 184

A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

Options:

A.

taskschd.msc

B.

eventvwr.msc

C.

de vmgmt. msc

D.

diskmgmt.msc

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Questions 185

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Options:

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

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Questions 186

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Options:

A.

Trojan

B.

Rootkit

C.

Cryptominer

D.

Keylogger

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Questions 187

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

Options:

A.

Database system

B.

Software management

C.

Active Directory description

D.

Infrastructure as a Service

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Questions 188

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Options:

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

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A+ |

Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Apr 11, 2024
Questions: 629
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