A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?
A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?
Which of the following is the MOST basic version of Windows that includes BitLocker?
A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?
A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.
Which of the following should a technician do to remediate the issue?
A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?
Which of the following should be used to control security settings on an Android phone in a domain environment?
A technician has verified that a user's computer has a virus, and the antivirus software is out Of date. Which of the following steps should the technician take NEXT?
A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?
A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on
multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the
users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?
A user received the following error upon visiting a banking website:
The security presented by website was issued a different website' s address .
A technician should instruct the user to:
A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).
A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?
Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?
A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file
extension Which pf the following actions is the FIRST step the technician should take?
A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?
A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?
A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?
A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?
A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?
A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method
A user reports a computer is running slow. Which of the following tools will help a technician identity the issued
Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?
The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?
A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?
A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?
Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?
A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?
A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?
Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?
A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?
Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).
A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?
A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?
Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?
Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?
A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?
An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?
A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?
A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?
A user wants to back up a Windows 10 device. Which of the following should the user select?
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?
A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?
A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Select two).
A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?
A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?
Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?
A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted?
A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation?
Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue?
A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?
A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?
Which of the following threats will the use of a privacy screen on a computer help prevent?
A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?
A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?
A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation_ Which of the following actions should be taken to prevent this Incident from happening again? (Select two).
A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?
An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?
A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?
Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?
A user reported that a laptop's screen turns off very quickly after silting for a few moments and is also very dim when not plugged in to an outlet Everything else seems to be functioning normally. Which of the following Windows settings should be configured?
A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS Is several versions out of date. The user Is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the Issue?
A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space
While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?
A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?
A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?
A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?
A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?
A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?
A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?
A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)
A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?
A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?
A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?
An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?
A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?
A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?
A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?
A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the
available RAM?
A user receives the following error while attempting to boot a computer.
BOOTMGR is missing
press Ctrl+Alt+Del to restart
Which of the following should a desktop engineer attempt FIRST to address this issue?
Which of the following is MOST likely used to run .vbs files on Windows devices?
After a failed update, an application no longer launches and generates the following error message: Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern?
Which of the following would MOST likely be deployed to enhance physical security for a building? (Select TWO).
A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?
A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?
A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?
An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the
technician perform to fix the issue?
A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?
A systems administrator is creating a new document with a list of the websites that users are allowed to access. Which of the following types of documents is the administrator MOST likely creating?
A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?
A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?
A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?
A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?
A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?
A technician is installing a program from an ISO file. Which of the following steps should the technician take?
A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?
Which of the following macOS features provides the user with a high-level view of all open windows?
A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?
Which of the following is the proper way for a technician to dispose of used printer consumables?
A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?
A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?
A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?
All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?
A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?
A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?
Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?
A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?
An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?
Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?
Which of the following combinations meets the requirements for mobile device multifactor authentication?
A user is unable to access the company’s internal network on a separate subnet. A help desk technician verifies the user's credentials, and the user has the appropriate permissions to access the network. The technician checks the network and finds the connection is stable. No other users are having this issue. Which of the following should the technician do next?
A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?
An organization wants to deploy a customizable operating system. Which of the following should the organization choose?
A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?
A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?
A user's Android phone has been randomly restarting. A technician investigates and finds several applications have been installed that are not available within the standard marketplace. Which of the following is most likely the cause of the issue?
While browsing the internet, a customer sees a window stating antivirus protection is no longer functioning Which of the following steps should a technician take next? (Select two).
A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?
A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-waste company provide the business7
A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?
A technician is an administrator on a messaging application for a private work group of mixed departments. One of the technician’s colleagues discloses to the group that their employer recently suffered a major security breach and shared details about the breach to the group Which of the following should the technician do first7
A user in a SOHO asks an off-site, remote technician to connect securely to the user’s laptop. The technician is able to connect to the VPN but is unable to connect to the user’s laptop. Which of the following settings should the technician review?
A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidelines. Which of the following is the administrator referring to?
A technician is adding some Windows 10 workstations to the corporate domain. A script was able to add the majority of the workstations, but failed on a couple. Which of the following menus should the technician check in order to complete the task manually?
A technician needs to implement a system to handle both authentication and authorization Which of the following meets this requirement?
A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?
A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?
A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the technician do next?
A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first?
Which of the following items require special e-waste recycling? (Select two).
Solid-state drive
A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?
Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?
Which of the following commands can a technician use to get the MAC address of a Linux distribution?
net use
A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?
A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?
Restart the phone.
A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?
The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?
A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.
Which of the following security measures should the user take to ensure security and privacy?
An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?
Which of the following is the most likely reason a filtration system is critical for data centers?
Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?
Turn off the machine.
A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?
An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?
Devices and Printers
Which of the following languages is used for scripting the creation of Active Directory accounts?
Which of the following are mobile operating systems used on smartphones? (Select two).
A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?
A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?
Run an antivirus and enable encryption.
Which of the following is command options is used to display hidden files and directories?
A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?
A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.
Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?
When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?
Which of the following should be documented to ensure that the change management plan is followed?
A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?
An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?
Standard operating procedure
A home office user wants to ensure a PC is backed up and protected against local natural disasters and hardware failures. Which of the following would meet the user's requirements?
A technician is investigating a workstation that has not received the latest policy changes. Which of the following commands should the technician use to apply the latest domain policy changes?
A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?
A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?
A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason?
When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?
A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?
A user reports that a new, personally owned tablet will not connect to the corporate Wi-Fi network. The user is able to connect to the Wi-Fi network with other devices, and the tablet is running the latest software. Which of the following is the most likely cause of the issue?
The camera and microphone on an iPhone user's device are activating without any user input. The user’s friend recently modified the device to allow applications to be installed outside the normal App Store. Which of the following is the issue?
A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems should the technician most likely recommend?
A technician receives a high-priority ticket about sensitive information collected from an end user’s workstation. Which of the following steps should a technician take to preserve the chain of custody for a forensic investigation?
A company’s help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to document the breach?
Which of the following features can a technician use to ensure users are following password length requirements?
A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?
An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).
Which of the following would typically require the most computing resources from the host computer?
Chrome OS
A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?
As a corporate technician, you are asked to evaluate several suspect email messages on
a client's computer. Corporate policy requires he following:
. All phishing attempts must be reported.
. Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the
following within the email:
. Classify the emails
. Identify suspicious items, if applicable, in each email
. Select the appropriate resolution
A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?
Group Policy
A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?
A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?
After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?
A+ |