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ITIL - Foundation

Last Update Apr 22, 2024
Total Questions : 503

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ITIL Total Questions : 503 Updated : Apr 22, 2024
ITIL-F Total Questions : 324 Updated : Apr 22, 2024

ITIL - Foundation Questions and Answers

Questions 1

Which service catalogue view is considered beneficial when constructing the relationship between services,

SLAs, OLAs, and other underpinning agreements?

Options:

A.

Service-based SLA view

B.

Wholesale customer view

C.

Retail customer view

D.

Supporting services view

Questions 2

Which statement about the known error database (KEDB) is CORRECT?

Options:

A.

It is maintained by the service desk and updated with the details of each new incident

B.

It is a part of the configuration management database (CMDB) and contains workarounds

C.

It is maintained by problem management and is used by the service desk to help resolve incidents

D.

It is maintained by incident management and contains solutions to be implemented by problem

management

Questions 3

What is defined as a change of state that has significate for the management of an IT service?

Options:

A.

Event

B.

Incident

C.

Problem

D.

Known error