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SPHR Senior Professional in Human Resources Questions and Answers

Questions 4

A pregnant employee in a manufacturing plant discloses the pregnancy on the first day of employment. The employee works an overnight shift and does not have an accommodation request. The employee is observed getting sick in the bathroom during the lunch break. The supervisor contacts HR for guidance. HR should advise the supervisor to:

Options:

A.

Send the employee home and require a medical release to return

B.

Allow the employee to return to work when they have recovered

C.

Move the employee into a role which requires little movement

D.

Have another female employee accompany them to the restroom

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Questions 5

When arbitrators review issues in a labor dispute, careful consideration is given to:

Options:

A.

conditional offers previously rejected

B.

past grievances and resolutions

C.

written agreements and past practice

D.

written transcripts of negotiation sessions

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Questions 6

Which of the following approaches would best address the underutilization of women and minority leaders within the workforce? (Select TWO options.)

Options:

A.

Offer development programs for qualified employees

B.

Solicit candidate referrals from current employees

C.

Advertise promotion opportunities in multiple places

D.

Adhere to seniority practices in establishing promotional criteria

E.

Establish fixed percentages of women and minorities to be promoted

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Questions 7

An employee can be terminated for declining to join a union if:

Options:

A.

Section 8(a) of the NLRB has been violated

B.

The employee’s probationary period has been extended

C.

The organization is a union shop

D.

The union dues are reasonable

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Questions 8

Which of the following is a diversity strategy that attempts to embrace and leverage all employee differences to benefit an organization?

Options:

A.

Affirmative action

B.

Awareness

C.

Equal opportunity

D.

Inclusion

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Questions 9

Learning is best linked to performance when:

Options:

A.

Post-training skills transfer to the job

B.

Managers say they will use program tools

C.

Trainees show increased levels of knowledge

D.

Trainees report high satisfaction with the program

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Questions 10

HR can best prepare organizations to adjust to an aging workforce by:

Options:

A.

Developing plans for potential skill gaps

B.

Analyzing information about turnover and recruitment

C.

Considering outsourcing and alternative staffing models

D.

Ensuring retirement-eligible workers understand retirement options

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Questions 11

When business strategy shifts, which of the following is HR’s immediate focus to facilitate the change? (Select TWO options.)

Options:

A.

Legal and regulatory policy documentation

B.

Staffing models aligned with future needs

C.

Metrics of individual, team, and organizational success

D.

Prioritization and resource allocation toward organizational goals

E.

Learning and development opportunities for internal employees

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Questions 12

In designing a total compensation strategy, organizations should first consider:

Options:

A.

The use of consultants to advise HR on the proper strategy to use

B.

Pay rates and the cost of current health and welfare plans

C.

The total rewards system used by major competitors

D.

A plan to support overall goals and objectives

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Questions 13

The most important purpose of a crisis management plan is to prepare the organization for:

Options:

A.

every possible contingency

B.

rapid data restoration

C.

emergency media communication

D.

the worst-case scenario

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Questions 14

An organizational policy designed to limit employee access to certain websites helps to:

Options:

A.

Safeguard the interests of the organization

B.

Enhance existing social responsibility programs

C.

Manage the bandwidth of existing communications

D.

Address concerns about protecting employee information

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Questions 15

The compensation differentials between levels of work constitute one criterion used to define:

Options:

A.

Internal pay structure

B.

A hierarchical reward system

C.

Organizational labor market

D.

Current market pricing

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Questions 16

An employee with previously good attendance and performance reviews is exhibiting increased incidences of tardiness, absenteeism, and mistakes. The manager suspects that the employee may have a drinking problem. When conducting an investigation, HR should initially refer to:

Options:

A.

Past practices and EEOC guidelines

B.

The Drug-Free Workplace Act and EAP

C.

EAP guidelines and ADEA

D.

The ADA and the organization’s policy

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Questions 17

An HR director has been hired by a high-technology business that has been growing at a rapid rate. There are 300 professional employees in manufacturing and 80 in clerical and laboratory support. There has been no formal human resource function in the past, with each department head controlling the hiring, salary adjustments, and other details. There are no established working hours except for non-exempt employees and the work environment is very informal in dress and supervisory relationships. The president wants the new director to identify the key areas of importance. Which of the following should be done first if the president indicated a desire to establish a formal pay program?

Options:

A.

Conduct wage surveys

B.

Establish bonus policies

C.

Prepare job descriptions

D.

Develop a point factor job evaluation rating system

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Questions 18

Which of the following practices have a positive correlation with employee engagement? (Select TWO options.)

Options:

A.

New employee socialization

B.

Delegating management style

C.

Matrixed organizational structure

D.

Career development opportunities

E.

Strategic external marketing campaigns

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Questions 19

Which of the following presents the greatest difficulty in using a profit-sharing plan as a means of rewarding employees?

Options:

A.

Payout levels can be supported effectively only at large organizations

B.

Employees may feel disconnected from factors that contribute to organizational success

C.

Compensation managers may have difficulty determining criteria for the plan

D.

Rewards for financial success are most effective for executive-level employees

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Questions 20

The most effective way an organization can optimize Sarbanes-Oxley Act (SOX) controls is to:

Options:

A.

Manually track compliance to avoid data reliability issues

B.

Ensure that procedures are in place to prevent policy deviations

C.

Require vendors to maintain distinct compliance processes

D.

Direct all feedback through a single channel to ensure awareness

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Questions 21

Employee stock ownership plans (ESOPs) are most likely to encourage employees to:

Options:

A.

invest more of their personal earnings

B.

refer others to the organization

C.

accept less personal financial risk

D.

engage in organizational performance

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Questions 22

The most critical security factor HR should consider before posting an organizational chart on its intranet is the:

Options:

A.

Privacy of employees who prefer less exposure

B.

Ability to keep the information current and accurate

C.

Morale of employees on the bottom of the chart

D.

Ability to protect the information from unauthorized sources

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Questions 23

Employment branding is most useful in:

Options:

A.

Developing advertising budgets

B.

Succession planning

C.

Measuring organizational performance

D.

Conveying the organization's values to new hires

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Questions 24

An HR director decided not to interview a qualified applicant because of personal knowledge that the applicant's family has a history of cancer. If the qualified applicant files a lawsuit against the organization, the best defense is to provide:

Options:

A.

Alternate legal reasons for eliminating the candidate from consideration

B.

Documentation of excessive healthcare costs exceeding industry benchmarks

C.

Evidence that the work duties could pose an increased cancer risk to the employee

D.

A waiver authorizing disclosure and consideration of family history information for the candidate to sign

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Questions 25

For which of the following positions does the compa-ratio reflect a lagging market rate?

Options:

A.

Position A

B.

Position B

C.

Position C

D.

Position D

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Questions 26

When developing a job enrichment strategy, what is the most critical component to consider?

Options:

A.

Budget commitment

B.

Outsourcing options

C.

Employee autonomy

D.

Supervisor oversight

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Questions 27

The best approach to lead a successful retention strategy is to:

Options:

A.

Focus on retaining all employees

B.

Increase the budget for recognition programs

C.

Target efforts to high performers

D.

Prioritize organizational seniority

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Questions 28

Which of the following strategies is used to connect executive performance to organization objectives?

Options:

A.

Stock options

B.

Signing bonuses

C.

Golden parachute

D.

Customized benefits

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Questions 29

What is the target demographic of an organization with a total rewards package that includes at-market pay and a high professional development budget?

Options:

A.

Highly skilled individuals

B.

New college graduates

C.

Executive leadership

D.

Middle management

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Questions 30

Business plans support organizational decisions when they are used as a:

Options:

A.

Market-defining guideline

B.

Guiding and supporting document

C.

Narrative nonfinancial strategy

D.

Snapshot of financial goals

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Questions 31

As part of implementing a continuous improvement program, which measures should be established to determine the program's effectiveness?

Options:

A.

HR metrics

B.

Business drivers

C.

Customer scores

D.

Key performance indicators

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Questions 32

Organizational climate is most directly impacted by a leader's:

Options:

A.

Business acumen

B.

Work experience

C.

Educational level

D.

Emotional intelligence

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Questions 33

In a stable industry environment, decentralizing an organization's risk management activities provides a benefit by:

Options:

A.

Decreasing redundancies

B.

Developing ownership with less bureaucracy

C.

Leveraging personnel effectively

D.

Achieving process efficiency with greater control

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Questions 34

An organization made $50 million last year and has 10 million shares of stock outstanding. The organization's earnings per share is:

Options:

A.

$2

B.

$5

C.

$10

D.

$50

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Questions 35

Which of the following is the best way to leverage organizational culture to build a strong employer brand?

Options:

A.

Develop an employee value proposition (EVP)

B.

Benchmark against competitor achievements

C.

Design a corporate social responsibility (CSR) program

D.

Publicize employee success stories

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Questions 36

The most important consideration when designing a total rewards program is that:

Options:

A.

Flexibility, rather than business alignment, is key

B.

Long-term incentives limit motivation

C.

Benefits programs need to meet stated return on investment

D.

Recruitment and retention are the program objectives

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Questions 37

When administering layoffs, which of the following is the most important factor in mitigating risk?

Options:

A.

Historical wrongful terminations

B.

Performance indicators

C.

Disparate impact analyses

D.

Financial objectives

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Questions 38

The primary goal of executive coaching is to produce changes in:

Options:

A.

organizational vision

B.

strategic direction

C.

managerial behavior

D.

executive strategy

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Questions 39

When going through a union-organizing drive, the most important actions for a manager to take are to: (Select TWO options.)

Options:

A.

Maintain consistent policy interpretation

B.

Educate employees about current benefit offerings

C.

Conduct all-hands meetings and focus groups for input

D.

Communicate leadership’s willingness to listen to concerns

E.

Support employees through organization-sponsored events

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Questions 40

The balanced scorecard approach to measuring an organization’s performance:

Options:

A.

Is reviewed on an annual basis

B.

Assesses organizational challenges

C.

Clarifies an organization’s vision and mission

D.

Links the organization’s strategy to its actions

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Questions 41

What is the primary challenge HR leaders will continue to face as new technologies emerge?

Options:

A.

Data security and management

B.

Recruiting costs and engagement

C.

Limited customization of cloud solutions

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Questions 42

When developing an onboarding program, which components most positively impact employee retention? (Select TWO options.)

Options:

A.

Offering self-directed training sessions

B.

Providing employees multiple wellness programs

C.

Enrolling employees in the 401(k) plan automatically

D.

Connecting employees with the organization’s mission

E.

Assisting employees in developing long-term relationships

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Exam Code: SPHR
Exam Name: Senior Professional in Human Resources
Last Update: Apr 30, 2025
Questions: 140
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