C_WME_2506 SAP Certified Associate - WalkMe Digital Adoption Consultant Questions and Answers

TheGoalof a Smart Walk-Thru defines the successful completion of the intended process, which in this case is employees submitting their quarterly time. The most precise Goal isUser is on the time submission page and clicks the submit button, as it confirms both that the user has reached thecorrect page and completed the submission action, ensuring the process is fully executed. This Goal is measurable in WalkMe Insights and directly aligns with the process’s objective.

The other options are less accurate:

User inputs time into input fields(A) is a partial step, not the final outcome.

User clicks a submit button(B) lacks context about the page, risking false positives.

User navigates to the time submission page(C) is incomplete, as navigation alone doesn’t ensure submission.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Set Goals to reflect the completion of the process, such as a user reaching a specific page and performing a key action, like clicking a submit button, to track success accurately.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“For a process like time submission, define the Goal as the user being on the target page and clicking the submit button, capturing the full completion of the task.”

Option D is the correct Goal for the Smart Walk-Thru.

ThePreviewfeature in the WalkMe Editor allows Builders to simulate the end-user experience for multiple pieces of content before publishing. It shows how content (e.g., Smart Walk-Thrus, SmartTips, ShoutOuts) appears and interacts on the page, ensuring they work together seamlessly and look as intended from the user’s perspective.

The other options are incorrect:

Play multiple items(A) is not a standard WalkMe feature.

Play(C) typically refers to testing a single Smart Walk-Thru, not multiple content types.

Publish Settings(D) configure deployment options, not preview functionality.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):

“The Preview feature enables Builders to test multiple pieces of content together, simulating the end-user experience to verify appearance and interactions before publishing.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Use Preview in the Editor to see how new content will look and function for end users, allowing you to test combinations of content without publishing.”

Option B, Preview, is the best feature for this purpose.

SmartTips in WalkMe are used to provide guidance or validation for form fields, ensuring users input correct data. Validation SmartTips are configured with rules that check the content of a field against specific criteria (e.g., format, length, or value). These validation rules are evaluated when the user enters content into a field and then moves focus away from it, either by clicking outside the field or tabbing to another element. This behavior ensures that the validation occurs after the user has completed their input, providing immediate feedback without interrupting their workflow.

The other options are incorrect:

When the user refreshes the page(A) does not trigger validation, as SmartTips are tied to user interactions with specific fields.

When the user enters content into a field(B) is too early, as validation requires the user to finish inputting and move focus.

When the user clicks into a field(D) triggers the display of guidance SmartTips, not validation rules.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):

“Validation SmartTips evaluate their rules when the user enters content into a field and then removes focus from that field, either by clicking elsewhere or tabbing out. This ensures that validation feedback is provided after the user has completed their input.”

The courseAdvancing Your Skills in Building WalkMe Solutionsfurther explains:

“SmartTip validation rules are designed to check field input once the user has finished entering data and moves focus away (e.g., by clicking or tabbing out). This timing balances real-time feedback with non-disruptive user experience.”

Option C accurately describes when SmartTip validation rules are evaluated.

The end user behavior (pain point) to address is thatusers do not know which is the correct option in the dropdown fields. This specific behavior directly causes the inaccurate data, as sales team members are selecting incorrect options due to a lack of guidance. WalkMe content, such as Guidance SmartTips, can provide real-time instructions for each dropdown field to ensure correct selections, addressing the root cause of the issue.

The other options are related but not the primary pain point:

Inaccurate data(A) is the outcome, not the behavior.

No help documentation(B) is a contributing factor, not the user’s action.

Rushing through details(C) is a secondary behavior, but the core issue is incorrectdropdown selections.

Extract from Official WalkMe Documentation:

Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.3: Identifying Pain Points):

“Identify the specific end user behavior causing issues, such as selecting incorrect options in dropdowns, to target WalkMe content effectively, like SmartTips for field guidance.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Focus on the user behavior driving the problem, such as confusion over dropdown options, to design WalkMe solutions that provide clarity and improve accuracy.”

Option D is the end user pain point to address.

When a SmartTip is attached to an element in a popup modal window that appears and disappears based on user actions, the SmartTip may not display if itsElement Behavior Settingis not configured to account for dynamic visibility. The settingAppears and Disappears as Result of User Actioninstructs WalkMe to monitor the element’s visibility and display the SmartTip whenever the element (e.g., the button in the modal) becomes visible due to user interactions, such as opening the modal. This is the first configuration to check, as it directly addresses the dynamic nature of the modal window.

The other options are less relevant:

SmartTip Position(B) affects placement but not whether the SmartTip appears.

Appears After Page Load and Stays Visible(C) assumes the element is always visible after page load, which doesn’t apply to a modal.

Lock to Element(D) ensures positional alignment, not visibility triggering.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):

“For elements in dynamic UI components like modals, set the Element Behavior to ‘Appears and Disappears as Result of User Action’ to ensure SmartTips display when the element becomes visible.”

The courseGetting Started with Building WalkMe Solutionsadvises:

“If a SmartTip fails to appear on a modal window’s element, first check the Element Behavior Setting. Use ‘Appears and Disappears as Result of User Action’ for elements that toggle visibility.”

Option A is the first configuration to check.

The issue described is that users struggle to navigate to the correct page for transferring money, but once there, they can complete the forms without errors. AShuttleis the most appropriate WalkMe solution, as it directly addresses navigation challenges by guiding users from any page to the specific target page (e.g., the money transfer page) via a clickable link or button. Shuttles are designed to simplify navigation, making them ideal for this use case where the primary pain point is finding the right page.

The other options are less suitable:

Resource(A) provides detailed instructions, but the issue is navigation, not understanding the process.

SmartTips(C) offer field-level guidance, which is unnecessary since users already know how to fill out the forms.

ShoutOut(D) is for announcements and doesn’t directly solve the navigation problem.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.7: Shuttles):

“Shuttles are designed to guide users to a specific page or section of an application, addressing navigation challenges by providing a direct path to the target location.”

The courseGetting Started with Building WalkMe Solutionsstates:

“For scenarios where users struggle to find the correct page, such as initiating a process like a money transfer, a Shuttle is the most effective tool to direct them to the destination.”

Option B, a Shuttle, best addresses the navigation issue.

For urgent and critical tasks, such as a mandatory computer update to prevent cyber-attacks, WalkMe ShoutOuts are effective for grabbing user attention and driving immediate action. A ShoutOut positioned in the middle of the screen with a single call to action (CTA) button to complete the update ensures high visibility and encourages prompt compliance. Including only one CTA avoids distractions and aligns with the urgency of the task, as users are guided directly to theupdate process without options to delay or seek additional information.

The other options are less effective:

Option B(ShoutOut at the bottom) is less noticeable and allows users to delay action, which is risky for a critical update.

Option C(Launcher with a Knowledge Base article) provides information but doesn’t directly facilitate the update process.

Option D(ShoutOut with a ‘Remind me tomorrow’ button) undermines the urgency by allowing users to postpone the update.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):

“ShoutOuts are ideal for urgent announcements requiring immediate user action. Positioning a ShoutOut in the center of the screen with a single, clear call to action maximizes engagement and drives compliance with critical tasks.”

The courseAdvancing Your Skills in Building WalkMe Solutionsadvises:

“For time-sensitive and mandatory actions, such as security updates, use a centrally placed ShoutOut with a single CTA to ensure users prioritize the task. Avoid options that allow postponement to maintain urgency.”

Option A is the best strategy for this critical use case.

AnOnboarding Taskin WalkMe is a collection of steps or content designed to guide users through a set of actions to complete an onboarding process. The two types of WalkMe content that can be included in an Onboarding Task areSmart Walk-Thrus, which provide step-by-step guidance through processes, andResources, which link to help articles or external documentation to support onboarding. These content types are versatile and align with the goal of guiding users through critical tasks.

The other options are incorrect:

SmartTips and Launchers(A) are not part of Onboarding Tasks; SmartTips are field-specific, and Launchers trigger other content.

Resources and Shuttles(C) are partially correct, but Shuttles only navigate to pages, not guide through tasks.

Smart Walk-Thrus and Shuttles(D) are also partially correct, but Shuttles are not task components.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.8: Onboarding Tasks):

“Onboarding Tasks consist of Smart Walk-Thrus, which guide users through processes, and Resources, which provide supplementary help content to complete onboarding.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Build Onboarding Tasks using Smart Walk-Thrus for process guidance and Resources for additional support, ensuring users have the tools to complete onboarding.”

Option B, Smart Walk-Thrus and Resources, is the correct answer.

WalkMe Insights allows Builders to create Tracked Events to monitor specific user interactions or page views. For a page view event tied to a specific site domain, theCustom Methodis used, as it enables the creation of a rule-based event that triggers when a defined condition, such as a URL matching a specific domain, is met. The Custom Method supports flexible rule configurations (e.g., “Current URL contains [domain]”) to precisely track page views on targeted domains.

The other options are incorrect:

Deploy Method(A) is not a standard WalkMe term for Tracked Events; it may refer to deployment processes.

Capture Method(B) typically involves recording user interactions with elements, not page views.

Selection Method(C) is used for selecting elements on a page, not defining page view events.

Extract from Official WalkMe Documentation:

Per the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.4: Tracked Events):

“To monitor page views for a specific domain, use the Custom Method to create a Tracked Event in Insights. Define a rule, such as ‘Current URL contains [domain],’ to capture page view data accurately.”

The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:

“For tracking traffic to a specific site domain, configure a Tracked Event using the Custom Method. This allows you to set URL-based rules to monitor page views with precision.”

Option D, the Custom Method, is the correct choice for recording a page view event for a specific domain.

The ‘What Users Are Searching For’ section in WalkMe Insights reveals search terms entered by users in the WalkMe Menu and the percentage of searches that result in no action, indicating content gaps or discoverability issues. If 85% of searches for ‘profile’ result in no action, despite existing content, the issue is likely that the content is not properly indexed or tagged for search. Adding relevant keywords (e.g., ‘profile,’ ‘account settings,’ ‘user profile’) to the content’s metadata in the WalkMe Editor improves its discoverability, ensuring it appears in search results when users enter related terms.

The other options are less effective:

Giving it more time(A) does not address the discoverability issue, as users are alreadyfailing to find the content.

Removing profile content(B) would worsen the problem by eliminating the existing help.

Adjusting jQuery for a step(D) is irrelevant, as jQuery selectors affect element targeting, not search functionality.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):

“High ‘no action’ rates in the ‘What Users Are Searching For’ report suggest that content is not being found. To resolve this, add relevant keywords to the content’s settings in the WalkMe Editor to improve search indexing and visibility.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“If Insights shows users searching for terms like ‘profile’ but taking no action, enhance content discoverability by adding targeted keywords in the Editor, ensuring the WalkMe Menu returns relevant results.”

Option C, adding keywords, directly addresses the issue of users not finding the ‘profile’ content.

WalkMe’sSmart Walk-Thrusare designed to deliverstep-by-step on-screen guidance in real time, guiding users through processes within an application. This capability uses interactive balloons and triggers to provide contextual instructions, enhancing user adoption and reducing errors without altering the underlying software.

The other options are incorrect:

Preventing pop-up interactions(B) is not a primary Smart Walk-Thru function, though Launchers can block elements.

Removing unused applications(C) is unrelated to Smart Walk-Thrus; it may relate to Discovery’s License Optimization.

Blocking software changes(D) is not a WalkMe feature, as it focuses on guidance, not restrictions.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: WalkMe Fundamentals):

“Smart Walk-Thrus provide real-time, step-by-step on-screen guidance, helping users navigate processes and complete tasks efficiently within applications.”

The courseWalkMe Fundamentalsstates:

“A core capability of Smart Walk-Thrus is delivering interactive, real-time guidance directly on the screen, simplifying complex processes for users.”

Option A accurately describes a Smart Walk-Thru capability.

To display a Launcher on every product page, the Current URL rule must target the common pattern in the product page URLs. The example URLs share the segment “/product,” which uniquely identifies product pages. Using the ruleCurrent URL > contains > /productensures the Launcher appears on all pages with “/product” in the URL, following best practices for specificity and flexibility. This approach avoids overly broad or restrictive rules and accommodates potential URL variations.

The other options are incorrect:

is like > shopme.walkme.com/product(A) is too specific, missing subpaths like “/taylor-swift-1989/.”

is like > walkme.com(B) is too broad, matching non-product pages.

contains > shopme.walkme.com(D) is also too broad, including non-product pages on the domain.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.9: URL Rules):

“For URL-based rules, use ‘contains’ with a unique URL segment (e.g., ‘/product’) to target specific page types, ensuring flexibility and accuracy for dynamic URLs.”

The courseGetting Started with Building WalkMe Solutionsadvises:

“When targeting pages like product pages, use ‘Current URL contains’ with a distinctive segment like ‘/product’ to capture all relevant pages without including unrelated ones.”

Option C is the best URL rule for the Launcher.

The Flow Tracker is a diagnostic tool in the WalkMe Editor used during the testing and debugging of Smart Walk-Thrus. It provides real-time feedback on how each step in a Smart Walk-Thru is performing, including whether step triggers (e.g., clicks, page loads, or conditions) are firing correctly and whether goals are being met. This allows Builders to identify and resolve issues, such as misconfigured triggers or unmet conditions, ensuring the Smart Walk-Thru functions as intended.

The other options are unrelated to the Flow Tracker’s functionality:

A list of all HTML tagsis not provided by Flow Tracker; this would require browser developer tools.

A summary of JavaScript errorsis also outside the scope of Flow Tracker, which focuses on WalkMe-specific interactions.

A detailed report of CSS stylesis irrelevant, as Flow Tracker does not analyze webpagestyling.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“The Flow Tracker provides real-time diagnostics for Smart Walk-Thrus, displaying information about step triggers, conditions, and goal achievement. It helps Builders troubleshoot issues by showing which steps are executing correctly and where failures occur.”

The courseAdvancing Your Skills in Building WalkMe Solutionselaborates:

“When testing Smart Walk-Thrus, use the Flow Tracker to monitor step-by-step execution. It provides immediate feedback on triggers and goals, allowing you to refine the flow for optimal performance.”

Option C accurately describes the Flow Tracker’s role in providing real-time feedback on step triggers and goals.

WalkMe’s Analytics tools, primarily through Insights and Digital Experience Analytics (DXA),offer the following key capabilities:

Tracking user engagement with on-screen guidance(A): Measures how users interact with WalkMe content like Smart Walk-Thrus and ShoutOuts.

Identifying workflow friction points and adoption gaps(D): Pinpoints where users struggle or fail to adopt processes, enabling optimization.

Providing real-time insights into software usage and process efficiency(E): Delivers actionable data on how software is used, highlighting inefficiencies.

The other options are incorrect:

Automatically deleting unused software(B) is not a WalkMe capability; Discovery identifies, but doesn’t delete.

Preventing access to applications(C) is not an analytics function; it’s related to policy enforcement.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 3.1: Analytics Overview):

“WalkMe Analytics tracks engagement with guidance, identifies friction points and adoption gaps, and provides real-time insights into software usage and efficiency.”

The courseWalkMe Fundamentalsstates:

“Key analytics capabilities include monitoring user engagement, detecting workflow issues, and offering real-time data to improve process efficiency.”

Options A, D, and E are the key capabilities.

The WalkMe Lens is a framework for designing solutions by analyzing problems and creating content that delivers value. Two key actions for impactful solutions are:

Identify the business’s goals and what they are trying to accomplish(A): Aligning WalkMe content with business objectives ensures solutions support strategic outcomes, such as increased adoption or reduced errors.

Examine the root cause of issues from the end user’s perspective(D): Understanding user pain points and behaviors helps create targeted content that addresses specific challenges effectively.

The other options are less relevant:

Ensure frequent updates(B) is a maintenance task, not a core part of solution design.

Prioritize aesthetic design(C) is secondary to functionality and user needs.

Extract from Official WalkMe Documentation:

Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.2: WalkMe Lens Framework):

“Applying the WalkMe Lens involves identifying business goals to align solutions with strategic objectives and analyzing user issues from their perspective to address root causes effectively.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Use the WalkMe Lens to create impactful content by focusing on business goals and understanding end-user challenges, ensuring solutions are both strategic and user-centric.”

Options A and D are the correct actions for effective solutions.