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CRT-211 Prepare for your Advanced Administrator Certification Exam (SP23) Questions and Answers

Questions 4

At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market.

What Lightning will satisfy this requirement?

Options:

A.

Record Detail Component

B.

Fields component

C.

Highlights Panel Component

D.

Path Component

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Questions 5

An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf.

What will happen to the Sales user's record access after running this flow?

Options:

A.

Read access will be lost to the record.

B.

Edit access will be lost to the record.

C.

Record Access remains the same.

D.

A new record owner will be assigned.

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Questions 6

An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.

What action should be taken to populate the Status field on the records and add new records?

Options:

A.

Export

B.

Update

C.

Insert

D.

Upsert

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Questions 7

The administrator at AW Computing has been asked to review whether any users are making configuration changes directly in production.

Which item should the administrator review to find these details?

Options:

A.

Setup Audit Trail

B.

Field History Tracking

C.

Login History

D.

Organization-Wide Defaults

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Questions 8

AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.

What should the team consider before Implementing Salesforce Shield?

Options:

A.

Encrypted f elcz art j-ab e to be referenced in flows.

B.

Einstein Lead Scoring is available on encrypted fields.

C.

Paused flows can cause data to be saved in an unencrypted state.

D.

Shield Platform Encryption can be used with custom metadata types.

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Questions 9

An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity.

Where should the administrator edit what fields display in the details of the record page?

Options:

A.

Record Detail Component

B.

Custom Lightning Component

C.

Record Types

D.

Page Layout

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Questions 10

Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit Information. These records should be visible to a sales rep's manager but hidden from their colleagues.

How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?

Options:

A.

Use validation rules targeting the logged-in user.

B.

Add View All access for the object via the managers profile.

C.

Create sharing rules for each manager based on the record owner.

D.

Grant access using hierarchies via the sharing settings.

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Questions 11

The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.

What sharing mechanism should be used?

Options:

A.

organization wide Defaults

B.

Role Hierarchy

C.

Manual Sharing

D.

Sharing Settings

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Questions 12

An administrator created a new custom object. When trying to upload new records to the custom object using.

Date Loader, they are unable to see the new custom object in the list of available objects.

What should the administrator do to resolve the issue?

Options:

A.

Assign a permission set to give them access to the new object.

B.

Check the Field-Level Security of the new custom object’s Name field.

C.

Ensure Allow Sharing is checked on the custom object.

D.

Confirm the object us marked as deployed and not in development.

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Questions 13

How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?

Options:

A.

Run a report at the end of each quarter to update the finance team on pipeline status.

B.

Set up collaborative forecasting to view quota against the open pipeline.

C.

Create a custom Forecasting object to inform the finance team on the status of deals.

D.

Show the finance team how to use the Opportunity Kanban List View.

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Questions 14

The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.

What tool should the administrator use?

Options:

A.

Data Import Wizard

B.

Quick Create

C.

Bulk API

D.

Mass Update

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Questions 15

AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally.

which tool should the administrator use to quickly obtain this details?

Options:

A.

Security Health Check

B.

Setup Audit Trail

C.

Session Security Settings

D.

Object Manager

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Questions 16

A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.

Which two area should the administrator review to understand potential root causes?

Choose 2 answers

Options:

A.

Identity Verification History

B.

Login History

C.

Debug Logs

D.

Setup Audit Trail

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Questions 17

Cloud Kicks needs to track government-issued identification numbers for its customers. The security team requires that the identification number cannot changed by users and must be masked when displayed, except the last two digits.

Which two recommended configurators should administrator create? Choose 2 answers

Options:

A.

Use a field with Classic Encryption.

B.

Enable Shield Platform Encryption.

C.

Configure a Field Encryption Policy

D.

SetRead-Only Field-Level Security in the user Profile

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Questions 18

Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.

Which two options will CK need to use to manage its customers' accounts?

Choose 2 answers

Options:

A.

Contacts to Multiple Accounts

B.

Leads

C.

Person Accounts

D.

Campaign Members

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Questions 19

Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

• B2B customer

• B2C Customer

• External Partner

There are two record types for leads:

• B2B Lead

• B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

Options:

A.

Hide the Record Type field on the Account section of the Conversion Layout.

B.

Build a process that updates the record type field to B2C Customer after conversion.

C.

Use a validation rule to ensure the company name on B2C Leads is blank.

D.

Change organization-wide default settings for contacts to Controlled by Parent.

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Questions 20

The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of 3 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period.

Where should the administrator make this change?

Options:

A.

Organi2ation-wide password policies

B.

Password complexity requirements on the permission set

C.

Password Policies on the System Administrator profile .

D.

Session Settings on the User record

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Questions 21

An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task. When the flow runs in the sandbox, it works just as expected. When tested in production, the flow errors when creating the records.

Choose 2 answers

Options:

A.

Change the user experiencing the issue to the System Administrator profile.

B.

Open the flow In Debug mode and Run the Flow as another user.

C.

Change the Default Case Creator to the user's manager.

D.

Log in as another user and run the flow.

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Questions 22

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

Options:

A.

The old workflow rules are still active and impacting routing.

B.

The flow precedes assignment rules; workflow rules are after assignment rules.

C.

Assignment rules no longer reference the correct fields.

D.

Multiple automation tools have been used and the automation is executed in a different order.

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Questions 23

After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis.

how should the administrator acquire this data?

Options:

A.

Create a report of Accounts and export it to Excel.

B.

Query and export the Account History object using Data Loader.

C.

Use the Data export service in setup.

D.

Create a list view of Account History and print using the Printable View action.

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Questions 24

Cloud Kicks has been tracking how many participants wear the company's shoes in each marathon. The administrator creates two custom objects: Races and Runners. There is a master-detail relationship between them as well as a Roll-up Summary field on the Races object to show the count of runners in each race. Requirements have changed, and the administrator wants to delete the Master-detail Relationship field without deleting the Runners records.

What action should an administrator take before the Relationship field can be deleted?

Options:

A.

Change the field type to a Lookup Relationship.

B.

Select the Allow Reparenting' checkbox on the Master-detail field.

C.

Uncheck 'Delete this record also' to turn off cascading deletes.

D.

Delete the Roll-up Summary field on the parent.

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Questions 25

A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.

Which two area should the administrator review to understand potential root causes?

Choose 2 answers

Options:

A.

Identity Verification History

B.

Login History

C.

Debug Logs

D.

Setup Audit Trail

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Questions 26

At Cloud Kicks, users are able to run reports. However, when users try to export a report, they are taken to a login screen and prompted for additional verification.

What is causing this issue?

Options:

A.

Users need to update their browser to the latest version.

B.

The users are logged Into an Insecure network.

C.

The users' profile is missing the Export Reports permission.

D.

Exporting Is configured to require a high assurance session.

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Questions 27

Select power users want the ability to make configuration changes to a specific custom object.

What tool should the administrator assign to the power users to enable this?

Options:

A.

View Setup and Configuration

B.

Delegated Administration

C.

Sharing Rule

D.

Modify All Data

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Questions 28

Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce.

Which action should the administrator take to achieve this goal?

Options:

A.

Create an external object that maps to the inventory application.

B.

Import the data into a custom object when needed; delete after it is used.

C.

Build a Lightning component and use SFDX to connect to the inventory app.

D.

Upload an Excel spreadsheet with the data into the Files tab.

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Questions 29

An administrator has found a free app on the AppExchanged and would like to install it.

Which three items should the administrator take to consideration before installed he managed package?

Choose 3 answers

Options:

A.

Custom objects and custom fields used by the app count against the org’s limits.

B.

Managed apps do not undergo a formal security review by Salesforce.

C.

Apps may require certain Salesforce editions or features to be enabled.

D.

Apps may require external, third-party web services to function properly.

E.

Apps must be installed in production before the app can be installed in a sandbox.

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Questions 30

When should an administrator consider when using Person Accounts'

Options:

A.

In a complex business model and the users find it easiest to record Opportunity information on Contacts rather than Accounts.

B.

In a B2B business model and is selling to the primary contact at a business organization.

C.

In a B2C business model and the consumer is the intended recipient of sates and marketing attention.

D.

In a business model that needs a separate Contact and Account to be included on all Case records submitted.

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Questions 31

AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.

What should the administrator recommend for these requirements?

Options:

A.

Create a separate price book.

B.

Implement CPQ.

C.

Remove the approval process.

D.

Enable Subscriptions.

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Questions 32

Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria.

What should the administrator do to allow the service and sales Manager to sec all Accounts?

Options:

A.

Configure a custom profile for each manager that gives them view All on Accounts.

B.

Set the organization-wide default for Accounts to Public Read Only.

C.

Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.

D.

Move the Service and Sales Managers higher in the role hierarchy.

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Questions 33

A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested.

What permission should be reviewed to determine if it is missing from the administrator user or profile?

Options:

A.

Create and Upload Change Sets

B.

Modify Metadata Through Metadata API Functions

C.

Deploy Change Sets

D.

API Enabled

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Questions 34

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.

What should the administrator review to resolve the issue?

Options:

A.

Email Logs

B.

HTML Email Status Report

C.

Notification Delivery Settings

D.

Outbound Messages

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Questions 35

A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.

What should an administrator do to troubleshoot this issue?

Options:

A.

Run a report of all opportunities to identify other possible duplicates.

B.

Check the user profile permissions on the Opportunity object to see if they have permission to delete.

C.

Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.

D.

Change the user's profile to System Administrator so they have full permissions to delete object records.

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Exam Code: CRT-211
Exam Name: Prepare for your Advanced Administrator Certification Exam (SP23)
Last Update: May 4, 2024
Questions: 241
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