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Salesforce-Communications-Cloud Salesforce Communications Cloud Accredited Professional (AP) Exam Questions and Answers

Questions 4

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.

The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

Options:

A.

What data and from which system will be migrated

B.

Who will be the main point of contact for migration

C.

What tools and databases will be used to perform the migration

D.

What will be the overall cost for migration?

E.

What is the quality, structure and frequency of the data migration?

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Questions 5

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

Options:

A.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize

B.

Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

C.

Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

D.

Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

E.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise.

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Questions 6

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

Options:

A.

Service Account

B.

Place

C.

Premise

D.

Address

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Questions 7

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog

What are the three options should consultant configure to meet this requirement

Options:

A.

Fields

B.

Calculation Matrix

C.

Price lists

D.

Attribute

E.

Pricing plan

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Questions 8

ABC cloud currently using communication cloud’s order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud’s architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

Options:

A.

Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

B.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

C.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

D.

Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

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Questions 9

ABC cloud is using communication cloud’s order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

Options:

A.

Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.

B.

Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record

C.

Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

D.

Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record

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Questions 10

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Options:

A.

Change of Plan

B.

Apply Promotion

C.

Modify Order

D.

Disconnect and New order

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Questions 11

Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

Options:

A.

Which of the products are inactive?

B.

Are there customer specific offerings?

C.

Can we rationalize products to a smaller number?

D.

Which of the provided products are still actively sold?

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Questions 12

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

Options:

A.

Discounts.

B.

Adjustment using Context rules

C.

Promotions

D.

Customizations using CPQ Hooks

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Questions 13

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router’s barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

Options:

A.

Configure a manual task Orchestration item that will launch a flow to enter the router’s barcode number and shipping tracking number.

B.

Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router’s barcode number and shipping tracking number

C.

Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking number

D.

Configure a Push Event Orchestration item that will receive the router’s barcode number and shipping tracking number

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Questions 14

What are the 3 keys inputs used by order management to determine the output of MACD order.

Options:

A.

Order and order item details

B.

Quote and quote line items records

C.

Fulfillment request and fulfillment request line records

D.

Assets and inventory item records

E.

Commercial and technical product configurations

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Questions 15

United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.

What are the two option to achieve the expectation?

Options:

A.

Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

B.

Handle the complex business processes manually outside the IT landscape.

C.

Harmonize their business plan to reduce the complexity

D.

Access the entire architecture to identify application that can be decommission.

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Questions 16

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Options:

A.

Create one decomposition relationship each from all commercial offerings to the same technical product

B.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C.

Create one decomposition relationship each via one parent class product from all commercial offerings

D.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

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Questions 17

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.

What two action a consultant shall recommend once the load is completed in production?

Options:

A.

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

B.

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

C.

Inform the business that data migration is completed and errors resolved in development

D.

Raise support case to retrieve a data load report to summarize the data load.

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Questions 18

A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

Options:

A.

Add the delivery zip code customer field as a header in the pricing calculation matrix

B.

Configure the tax rate in the price plan and it will be added automatically when added to the cart.

C.

Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

D.

Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

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Questions 19

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

Options:

A.

Leverage the EPC functionality to track the product related configuration.

B.

Create a Product Time to market app from template in CRM analytics to track the product time to market

C.

Create salesforce report on EPC project object to track the product time to market.

D.

Create a salesforce Report on the Product object to track the product time to market

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Questions 20

A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

Options:

A.

Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

B.

Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

C.

Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

D.

Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

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Questions 21

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.

Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

Options:

A.

Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

B.

Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

C.

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

D.

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

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Questions 22

United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

Options:

A.

To create inventory items to be used in subsequent MACD.

B.

To validate the migrated assets data aligns with assets data model

C.

To validate if decomposition works on migrated assets

D.

To validate if MACD works on migrated Assets.

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Questions 23

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

Options:

A.

Model the Ethernet access device as a child product of the dedicated internet service offer

B.

Model dedicated internet service as a child product of the Ethernet access device offer.

C.

Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

D.

Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

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Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
Last Update: Apr 21, 2024
Questions: 77
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