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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

Last Update May 2, 2024
Total Questions : 64

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Last Update May 2, 2024
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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

Questions 1

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

Options:

A.

To increase first contact resolution

B.

To increase agent retention

C.

To increase self-service usage

D.

To increase digital channel usage

Questions 2

Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

Options:

A.

XML Service

B.

XML Application

C.

XML Server

D.

XML Client

Questions 3

A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.

Which Avaya Breeze® Snap-In would you recommend?

Options:

A.

Engagement Designer Snap-In

B.

Context Store Snap-In

C.

Presence Snap-in D)

D.

Enhanced Call Control Snap-in