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CESP Certified Employment Support Professional (CESP) Questions and Answers

Questions 4

You receive a referral for supported employment services for an individual whom your program worked with in the past. When previously served, this individual was minimally engaged and had difficulty with follow through. Which of the following is the MOST appropriate way to proceed with this individual?

Options:

A.

Refer him to a prevocational program to assess his readiness for services.

B.

Set up several conditions that he must meet to prove that he will follow through this time.

C.

Meet with him to discuss his employment interests, and engage him in the job development process.

D.

Refer him to another program or provider with whom he does not have a history.

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Questions 5

You are meeting with an employer to locate job openings that may be desirable for some of the job-seekers whom you are assisting. He indicates having heard great things about your organization but says that he cannot afford to hire people with special needs at this time. The BEST way to proceed is to:

Options:

A.

tell him how eager the job-seekers you represent are to work, and how much it would mean for many of them to have a job

B.

tell him that it is illegal to discriminate on the basis of a disability

C.

discuss the skills and strengths that the job-seekers you represent can offer to his company

D.

avoid wasting time with this employer because he is resistant to hiring individuals with a disability

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Questions 6

You are a job developer for a 36-year-old male who has a mental health disability. You are meeting with a manager of a local business, conducting an informational interview. Which of the following is the LEAST effective question to ask?

Options:

A.

"What are some tasks that get done that are not in anyone's job description?"

B.

"How do you feel about employing people with disabilities?"

C.

"What is your work environment like?"

D.

"How do you think your company can grow in the comma years?"

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Questions 7

In order to become more familiar with a job seeker's daily routine and environment, an employment support professional should:

Options:

A.

read the Vocational Evaluation Report.

B.

check their school records.

C.

spend time with the individual.

D.

ask their counselor.

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Questions 8

Collecting data for a task analysis requires:

Options:

A.

Instruction.

B.

fading.

C.

observation.

D.

training.

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Questions 9

Which of the following is NOT considered to be the role of the employment support professional when supporting someone on the job?

Options:

A.

Providing training and feedback to co-workers working with the supported employee

B.

Identifying accommodations to help the supported employee become more independent on the job

C.

Providing all the job training

D.

Developing natural supports

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Questions 10

An employment support professional has been working with an individual with no work experience, no clear interests, and who is unsure about their career goals. How should the employment support professional BEST support the job seeker in job developing?

Options:

A.

Find an apprenticeship for the individual.

B.

Locate an internship for the individual.

C.

Explore various careers with the individual.

D.

Place individual in an entry-level job.

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Questions 11

Which of the following strategies is NOT recommended by the School-to-Work Opportunities Act?

Options:

A.

Pull integration of youth with disabilities into the school-to-work system, rather than separate, set-aside programs

B.

Participation of the student's family in the absence of the student in the planning and decision-making process, with a focus on the student's preferences

C.

Continuous communication between members of the Individualized Education Program (IEP) and the transition planning team

D.

Clearly defined roles and responsibilities of the members of the Individualized Education Program (IEP) and the transition planning team

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Questions 12

Ava is a 45-year-old female with a significant cognitive disability working in a part-time job. Her progress has been exceptionally good and her employment support professional thinks it is time to begin fading from the worksite. What is the MOST important factor in ensuring Ava’s continued success at work?

Options:

A.

Ava’s co-workers are willing to provide various types and degrees of work support for her.

B.

Ava’s family feels that she is now well adjusted to the community.

C.

Ava’s supervisor can contact the employment support professional whenever work expectations are not met.

D.

Ava and her co-workers enjoy having lunch together.

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Questions 13

Tom is a 27-year-old male who has epilepsy, but it is currently managed by medication. When is he required to disclose his disability to his employer?

Options:

A.

After the job offer

B.

Before the interview

C.

Before an accommodation is requested

D.

During the interview

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Questions 14

Which of the following services are provided by local Work Incentives Planning and Assistance offices?

Options:

A.

Transportation

B.

Tutoring

C.

Benefits analysis

D.

Tax preparation

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Questions 15

To customize a job for an employee, an employment support professional should identify all the following EXCEPT:

Options:

A.

job duties not essential to the employer's needs

B.

job duties that remove employees from their areas of expertise, and combine the tasks into one position to save employer money

C.

tasks that are not being done or done often enough, and negotiate a job description

D.

tasks for which the employer is paying overtime that could be combined into a position to save the company money

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Questions 16

You are working with a 20-year-old student with a cognitive disability. His teacher reports that he seems to enjoy organizational tasks. Which of the following environments would be the LEAST appropriate to observe work-related organizational tasks?

Options:

A.

At a retail store, stocking products

B.

At a restaurant, setting tables

C.

At home, while putting away clean dishes

D.

At school, filing documents

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Questions 17

Matt is a 32-year-old-male who experienced a traumatic brain injury while serving in the military. His employment support professional from the Veterans' Administration (VA) is assisting him in a self-employment venture. Of the following, who is the LEAST important team member to support his business venture?

Options:

A.

Small business development consultant to assist with a business and marketing plan

B.

Employment support professional to help coordinate resources and supports

C.

Representative of the individual's medical team

D.

Family member or friend to assist with networking, bookkeeping, and transportation

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Questions 18

You are the transition coordinator at a high school and arrange the community-based work experiences for the high school seniors. Based on the labor law regulations for non-paid work experiences, which of the following situations is MOST likely to be in violation of the guidelines for non-paid work experiences?

Options:

A.

Billy has non-paid work experience in the school gym during school hours assisting the coach by doing odd jobs such as cleaning the locker rooms, helping during football practice, and other tasks assigned by the coach.

B.

Susan has non-paid work experience at a beauty salon cleaning and folding towels, sweeping the floors, and performing other odd jobs with support from an employment specialist. Her work helps the beauticians who normally perform these tasks.

C.

Mary has non-paid work experience at the public library collecting and re-shelving books from the reading tables and rooms and is receiving direct instruction from a school employee.

D.

Bob has non-paid work experience at a local bakery where he is paired with an employee for supervision and support, and a school employee collects data weekly on skill acquisition and provides general supervision.

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Questions 19

You are providing job development services to an 18-year-old female with autism. She has just graduated from high school and wants to work with animals. After meeting her, what is the MOST appropriate NEXT step?

Options:

A.

Set up a job shadowing opportunity for her at a local veterinary office.

B.

Enroll her in a sheltered workshop that has a contract with a local pet store.

C.

Help her apply online for animal-related jobs.

D.

Set up a job interview for her at a local pet store.

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Questions 20

You have just assisted Tanya to get a job at a local library. This is her first job. In her new job, Tanya will be assisting the librarian in a variety of tasks such as copying, shelving books, and maintaining the library by putting chairs in place and removing trash. What is the MOST important activity that you should complete to prepare her to start work?

Options:

A.

Role play with her on how to interact with the librarian and customers.

B.

Review her medical records.

C.

Spend time on the job site learning about the job duties and preparing a job task analysis and identifying co-workers to help support her.

D.

Talk to her parents about her early childhood to anticipate any issues that she might have at work.

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Questions 21

You are explaining the assessment process at your workplace to a new job coach. Which of the following statements MOST accurately reflects best practice in assisting a person to find a job of choice?

Options:

A.

The job-seeker's formal records should be read first, since they will include a great deal of relevant information that you must know prior to meeting the individual.

B.

Our agency begins the job development process simultaneously with individualized assessment.

C.

Our agency has a very good picture assessment for determining job preferences using these flash cards and asking your job-seekers to point to the jobs they might like.

D.

Our agency uses a "discovery" process that includes situational assessments based on the individual's identified interests.

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Questions 22

Which of the following is the national movement centered on the concept that all citizens, including those with significant disabilities, are capable of integrated employment?

Options:

A.

Project Search

B.

Affirmative Action

C.

Access to Work

D.

Employment First

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Questions 23

Which of the following is an example of an Impairment Related Work Expense (IRWE)?

Options:

A.

Job coach services

B.

Accommodations

C.

Individualized plan for employment

D.

Transportation

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Questions 24

What core pre-employment transition requirement is met when teaching a student about disclosing a disability?

Options:

A.

work-based learning

B.

workplace readiness

C.

disability etiquette

D.

self-advocacy

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Questions 25

An employer is worried that the other employees will not have the right attitudes about a co-worker with disabilities. Of the following, what is the BEST response the employment support professional can offer to relieve this concern?

Options:

A.

"I can help the employee's co-workers if there are any problems."

B.

"I have lists of many happy employers I can share with you."

C.

"We do such a great job of training the people we support that their co-workers hardly notice them."

D.

"I have never heard that concern; it is not likely to be a problem."

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Questions 26

You are supporting a female with a cognitive disability as she begins community-based situational assessments. She tells you that she is nervous because she has never worked and that she does not have a clear idea of the type of job she wants to do. Which of the following is the LEAST appropriate response to this concern?

Options:

A.

Assessments help familiarize her with working in a particular job without the pressure she would have had if she were already employed there.

B.

It is best to have a clear idea of exactly what she wants to do to avoid doing an assessment that does not match her interests.

C.

Assessments are a good way to explore what she may be interested in and therefore, it is okay if she is unsure now.

D.

It is okay if she does not have work experience because assessments are a great way to learn

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Questions 27

Motivational interviewing is designed to help an individual with all the following EXCEPT:

Options:

A.

deferring to the vocational rehabilitation counselor for decision making

B.

eliciting and strengthening change talk

C.

examining the individual's ambivalence to change

D.

planning for and beginning the process of change

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Questions 28

Which of the following is an example of People First Language?

Options:

A.

He is disabled.

B.

She is brain damaged.

C.

She is confined to a wheelchair.

D.

He is a person with autism.

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Questions 29

When contacting with employers to begin job development, it is BEST to:

Options:

A.

call the employer and describe your services

B.

ask for the best time for the employer to meet with you

C.

have as little contact as possible

D.

conduct a cold call or appear unannounced

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Questions 30

During prep for an upcoming interview, the employment support professional notes the individual has a lack of basic knowledge about the company. How should the employment support professional BEST support this person?

Options:

A.

The employment support professional calls the Human Resource Department for more information.

B.

The employment support professional schedules a visit to the company headquarters.

C.

The employment support professional assists the person in reviewing the company's web page.

D.

The employment support professional offers to answer any company-specific questions during the interview.

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Questions 31

At a student's Individualized Education Program (IEP) meeting, a parent expresses that the student cannot work or the student will lose SSI benefits and health insurance. What should the employment support professional do?

Options:

A.

Advise family that the student is required to work as part of the transition plan.

B.

Infer— family that the student can work 15 hours per week without affecting benefits and insurance

C.

Agree with the family that the student who has SSI cannot work.

D.

Recommend family consult with a benefits specialist.

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Questions 32

You are working with a 29-year-old man who has a mental illness. He works as a janitor in a church in the mornings for 30 hours a week. The employer notices that he has recently started having difficulty staying on task and seems drowsy at work after 2 years of working there. What factor is LEAST likely to be causing his current difficulties at work?

Options:

A.

His medication

B.

His work hours

C.

His sleeping pattern/schedule

D.

His general health/mental illness

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Questions 33

You are accompanying a 34-year-old female job-seeker with a cognitive disability as she is job shadowing at a veterinary clinic. The owner of the clinic tells you privately that the job-seeker is doing an excellent job, but he wants to know what disability she has. Which of the following is the MOST appropriate response?

Options:

A.

Tell the owner that you will be able to disclose this information if she chooses to hire the individual you are supporting.

B.

Explain that it is illegal for her to ask this and leave the office immediately.

C.

Disclose her disability to the owner but explain how she can be supported with job coaching.

D.

Explain that you are not entitled to disclose this information unless she authorizes release.

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Questions 34

Focusing on a job-seeker’s vision of their future is a component of:

Options:

A.

task analysis

B.

systematic instruction

C.

person-centered planning

D.

people-first language

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Questions 35

Which of the following should the employment support professional utilize when supporting the job-seeker to work independently?

Options:

A.

Benefits plan

B.

Risk assessment

C.

Fading plan

D.

Job skills assessment

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Questions 36

A job-seeker wants to work at a local gas station where he steals candy. Which of the following is the BEST question to ask using motivational interviewing techniques?

Options:

A.

"What do you think will happen if you get caught by the manager?"

B.

"If you get caught you can be prosecuted; are you going to keep stealing?"

C.

"Can you help me understand your decision to steal candy?"

D.

'That was not very smart; what made you think that was a good idea?"

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Questions 37

You have heard people in your community referring to people with psychiatric disabilities as "schizophrenics" and "borderlines". What do these terms indicate about an individual's capability for employment?

Options:

A.

These diagnoses can help with understanding a person's strengths and limitations, which are relevant to placing a person in employment.

B.

Psychiatric labels are not good predictors of employment type, level, or capacity.

C.

These diagnoses describe what people cannot do. such as interact well with people, or take instruction from a supervisor.

D.

These terms describe the kinds of behaviors people will have, which relates to what they will be like as workers.

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Questions 38

You are developing work experience with a 25-year-old male with attention deficit disorder. The only place where he wants to work is at the local go-kart track. He has trouble maintaining the fast pace of the job due to his inability to stay focused. Which of the following is the LEAST important structured activity to keep him on task?

Options:

A.

Move him to a less busy time of the day to work.

B.

Develop a routine of tasks to keep him on pace with the job.

C.

Have the co-workers be his natural supports to remind him to stay on pace with the job.

D.

Work with him at all times to keep him on task.

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Questions 39

You are doing job site training with a woman who has a traumatic brain injury. This is her first week on the job, and she is having difficulty keeping up with the production standard. She is entering database information and must complete a specific number of forms in a 1-hour period. What should you do to address this issue?

Options:

A.

Collect data on how many forms she enters per hour to establish a baseline comparison of her performance to the job site's production standard.

B.

Continue your training program as designed, since this is only the first week of training.

C.

Ask the employer for an accommodation and negotiate a lower production rate for the worker.

D.

Assure the employer that you will get the work done by completing some of the data entry yourself until she learns the job and her production increases.

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Questions 40

A supervisor reports to you that the young woman with autism who started work two weeks ago is not "fitting in." Specifically, she is not greeting people. Instead she stares at people when they say hello to her, and her supervisor's efforts at remediation have not been successful. After you verify the accuracy of his observation, which of the following strategies should you implement FIRST?

Options:

A.

Help her prepare an index card reminder to say hello in response to being greeted.

B.

Enroll her in a social club that is offered by your agency to help her develop friendships.

C.

Practice conversations with her in your office until she says hello on cue 9 out of 10 times.

D.

Practice with her at work and model saying hello to co-workers during her work shift.

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Exam Code: CESP
Exam Name: Certified Employment Support Professional (CESP)
Last Update: Apr 11, 2024
Questions: 135
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